This page sets out the terms and conditions that govern use of the online services provided by Jammy Monkey. It explains the rules that apply when you register, fund an account, use promotions and play on the platform. We operate the service and enter into a contractual relationship with you when you create an account and accept these terms, and we expect all users to follow the rules below.
You are responsible for keeping your account details secure and for all activity that occurs under your account. You must provide accurate personal information, keep it up to date and complete any identity verification checks we request. You must not allow anyone else to use your account, and you must notify us immediately if you suspect unauthorised access. We may set account limits, impose stake or loss limits and suspend or close accounts where there is suspected fraud, abuse or a breach of these terms.
Access to the service is restricted to individuals who meet the eligibility criteria we set out. You must be at least 18 years old and legally permitted to use our services in your jurisdiction. By registering you confirm you meet these requirements and will not use the site if local law prohibits gambling. Only one account per person, household and payment method is permitted without our prior written consent.
Users must not attempt to manipulate games, exploit technical faults, collude with other players, submit false documents or otherwise abuse the service. Any attempt to circumvent security, bonus terms or account controls may result in forfeiture of winnings, closure of the account and reporting to relevant third parties. We expect customers to use the platform in a lawful and honest manner and to respond promptly to any requests for information.
All promotions are subject to specific terms which accompany each offer. Where a promotion applies, we may require verification before awarding any bonus, and bonuses may carry wagering requirements, contribution rules, expiry dates and maximum withdrawable amounts. We reserve the right to refuse, vary or withdraw promotions at any time and to disqualify accounts suspected of bonus abuse.
We accept a range of payment methods for deposits and withdrawals and may publish current options in the cashier. All withdrawals are subject to verification checks and may be delayed until documentation requested by us is provided. We may apply account-level withdrawal limits and require funds to be returned to the original payment method where appropriate. JammyMonkey will process payments in line with the applicable payment provider timelines and will aim to complete legitimate withdrawal requests promptly once checks are satisfied.
To comply with anti-money laundering and responsible gambling obligations we may ask for proof of identity, proof of address and proof of source of funds. Failure to provide requested documentation may result in the suspension of withdrawals and account access until checks are complete.
If you have a complaint please contact our support team. We will investigate and aim to resolve disputes swiftly and fairly. If we cannot reach an agreement, the parties may pursue other remedies available under applicable law. We ask customers to cooperate with any investigation and to provide necessary documents or information.
We may amend these terms from time to time. Material changes will be notified to account holders by email or by a prominent notice on the site. Continued use of the service after publication of changes constitutes acceptance of the revised terms. If you do not accept any change you should stop using the service and may close your account in accordance with our account closure procedures.
