At Jammy Monkey we take responsible gambling seriously. We want our players to enjoy their time with us while keeping gambling safe and under control. We are committed to player safety and controlled play, and we provide practical tools, clear guidance and access to support so individuals aged 18+ can manage their activity responsibly.
We believe gambling should be fun and never a source of harm. Our approach is based on prevention, early intervention and clear communication. We use identity checks and routine account reviews to verify age and to help spot unusual activity. We encourage responsible choices and make help available when play starts to cause concern.
We offer a range of account controls so players can tailor their experience. These include deposit limits, loss limits, session reminders and time-outs. Players can set or change most controls through their account area, and our customer support team can assist with any adjustments.
Deposit limits let you cap how much you add to your account over a chosen period. You can set daily, weekly or monthly limits and reduce them at any time. Limits apply immediately after confirmation and are designed to support steady, controlled play.
Loss limits help control how much you can lose over a set time frame. Setting a loss limit gives you clarity on spending and helps prevent chasing losses. These limits can be changed downwards at any time and are there to protect your balance and wellbeing.
We provide session reminders and temporary account freezes so you can take a short break when needed. Time-outs are reversible and ideal if you want a clear pause in play. For longer breaks consider self-exclusion, which is a more extended step to manage gambling behaviour.
Self-exclusion is a formal way to close your account for a set period. If you choose this, your access to the account is restricted and you will not be able to register or play during the exclusion. Our team can explain the options and support you through the process.
Look out for signs such as chasing losses, borrowing to gamble, neglecting responsibilities, hiding gambling activity or spending more time than intended. If you or someone you know shows these signs, consider tightening limits, taking a time-out or seeking professional help.
Set a gambling budget and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and review account activity regularly. Make use of session reminders and keep payment details secure and separate from everyday funds.
If you need specialist support contact organisations such as BeGambleAware or GamCare for confidential advice and treatment options. We also encourage speaking to friends, family or your GP. If you want help with account controls or have concerns about gambling on our site, contact our support team and we will assist you.
We aim to promote safer gambling at all times. For quick access to tools and support log into your account area or reach out to our team for guidance at any time.
